Get answers to common questions or submit a support ticket and our team will respond promptly.
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Quick answers to common questions
How do I access my PDF reports?
Log into your member portal at /portal and navigate to the PDF Library. All reports are available for download immediately after publishing.
How do I cancel my subscription?
You can cancel directly from your member portal under Account → Subscription Management. No need to contact support.
When are reports published?
Pre-Market Analysis and Daily Trade Plans are published by 8:50 AM ET on trading days. Weekly Outlooks are published every Sunday by 12:00 PM ET.
I forgot my password. How do I reset it?
Click 'Forgot Password' on the login page and enter your email. You'll receive a reset link within a few minutes.
How do I update my billing information?
Go to your member portal → Account → Subscription Management to update your payment method.
Our support team typically responds within 24–48 hours on business days.
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